The ultimate guide
At Zity we are committed to providing you with exceptional service and, of course, first class customer care. We understand that sometimes you may have questions or need to resolve an issue with our service. To make your life easier, here’s how to contact us quickly and easily.
Step 1: Access the Zity app
The first step to contacting us is to open the Zity application on your mobile device. Make sure you have the latest version of the app to take advantage of all its features.
Step 2: Go to the side menu
Once you’ve logged into the app, go to the side menu. You can usually find it by clicking on the icon in the top left corner of the screen.
Step 3: Click on “Customer service”.
In the side menu, you’ll find the option. Click on it to access all the options related to customer service and support.
Step 4: Explore your options
In , you’ll find a series of options to help you resolve any questions or problems you may have. Here you can open:
Problems with your account or rentals: If you have or have had a problem with your account, your rentals, your payments, your app, tell us about it here. Select the category corresponding to what has happened to you and send us a message so that we can check what has happened. We’ll get back to you within 24 to 72 hours.
Resolving general questions: If you have questions about your account, the service, payments or anything else related to Zity, this is where you’ll get answers. Go to the “Things to consider 🧐” section.
Go to frequently asked questions: if you’d rather look for the answers yourself, you can explore our FAQs, where you’ll find useful information on a wide range of topics.
Contact us by Whatsapp: If you need to speak to us directly, we’ve provided a Whatsapp number so you can write to us. We’ll be happy to help you and solve your problems in the most personalised way possible.
Step 5: Ready for help!
We hope you’ve found this guide useful. With these simple steps, you’ll be ready to get the help you need. Your satisfaction is our priority!