Pricing Policy
We have designed ZITY rates to adapt to all your day-to-day needs.
Registration fee
During 2020, FREE Registration.
Driving per minute rate
When you are driving, pay only for the minutes of use. Without limit of kilometers, asterisks or small letters.
Parking per minute rate (Stand by)
And, when you do stop on your way, turn on Stand By mode to keep the rent of your car, and pay that minutes with with a super reduced rate
Drive always cheaper with our ZITY bundles.
* Driving and Stand By rates are subject to change, but will be always shown on the ZITY app previous to vehicle reservation.
Flat rate
If you keep renting the same vehicle for several hours, the app will automatically apply the cheapest flat rate. For example, as soon as you reach 49€ of consumption, the flat rate of 8 hours will be applied automatically and the minutes that remain until you reach that time will be free.
Flat rate 2 hours
Flat rate 4 hours
Flat rate 8 hours
Flat rate 1 day
Flat rate 2 days
Flat rate 3 days
Additional charges
To ensure that the car you book is in perfect condition, we apply a series of penalties to users who misuse the service.
Legal Recharges
| Charges | Prices |
|---|---|
| Processing of third party fees, invoices or tickets | Acording third party invoice |
| Damage to the vehicle fulfilling Terms and Conditions (<26 years) | According to damage. Máx. 600,00€ |
| Damages in the vehicle fulfilling Terms & Conditions (≥26 years) | According to damage. Máx. 500,00 € |
| Administrative Recharges | |
| Administrative charge on fines | 20,00€ |
| Processing of claim for unpaid invoices | 20,00€ |
| Charge for handling of accidents due to customer fault | 20,00€ |
| Operating Recharges | |
| Start or End a rental at the airport - Airport Fee (special zone) | 7,00€ |
| End a rental outside City of Madrid or in Aravaca quarter (special zone) | 3,00€ |
| End a rental on an island of the ZITY Zone (special zone) | 2,00€ |
| Towing charge | 40,00€ |
| Special service drive charge (customer fault) | 40,00€ |
| Charge for hold vehicle out of service in order to recover lost items (máx. 4 hours) | 40,00€ |
| Charge for smoking inside vehicle | 40,00€ |
| Minimum battery level charge (autonomy < 10 Km) | 40,00€ |
| Leave a car window or door open | 40,00€ |
| Charge for special cleaning due to a violation of Terms & Conditions | 40,00€ |
| Noncompliance in airport car parks | 80,00€ |
| Allowing third party to drive the vehicle | 200,00€ |
| Parking in private, payment or underground parking (Not Stand By) | 200,00€ |
| Charge due to a violation of Terms & Conditions | 200,00€ |
| Charge for User vehícule charge | 500,00€ |
| Cost of the call to Customer Service | Local Fares |
| *The franchise of each user may be reduced, at a rate of 5€ per rental made (Only valid rentals above 3€) | |
