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When you are driving, pay only for the minutes of use. Without limit of kilometers, asterisks or small letters.
And when you do make a stop, switch to Stand By mode to keep your rental and get a super reduced rate.
If you keep renting the same vehicle for several hours, the app will automatically apply the cheapest flat rate.
For example, as soon as your bill reaches 69,99€, the 24h flat rate will be applied and the minutes that remain until you reach that time will be free.
Activate the Stand By mode to keep the same rental and the Fantastic Flat rate associated with it. No worries, the time spent in Stand By is included in the price!
Remember, once you reach the time limit of a flat rate (4h, 8h, 24h, 48h), the per-minute rate will apply until the next tier.
Past 72h, the per-minute rate applies again.
To ensure that the car you book is in perfect condition, we apply a series of penalties to users who misuse the service.
|Collecting fees for third party expenses, invoices or fines||Per invoice|
|Costs for damage to the vehicle if the Terms and Conditions have been met||Up to 1.000,00 €|
|Costs for damage to the vehicle with reduced excess (contractable service), if the Terms and Conditions have been met||Up to 250,00 €|
|Administrative costs of fines||20,00€|
|Claims fees for unpaid bills||20,00€|
|File costs in the event of damage (in addition to the deductible in the event of an accident resp / no resp / without a third party)||35,00€|
|End a rental in the Zone 2 (special Zone)||4,99 €|
|Rental fee for users under 21||1,49 €|
|Fee for novice or high-risk driver (age of driving licence, minimum age, driving habits or driver's history in Zity).||Up to 5,99 €/rental|
|Fee for starting and/or ending a rental in Special Zone (High or Low Demand)||Up to 5,99 €|
|Fee for starting and/or ending a rental in a Special Zone (Transport Hubs, Zity Authorised Parking, etc.)||Up to 9,99 €|
|Fee for starting and/or ending a rental during Special Hours (High Accident Rate or High Demand)||Up to 5,99 €|
|Impound costs. Excluding the travel of one of our agents or service provider mandated to pick up the vehicle and get it back on street.||250,00 €|
|Towing charges for a vehicle in the Service Area||150,00 €|
|Towing charges for a vehicle outside the Service Area||300,00 €|
|Travel costs for an operator (caused by the customer)||60,00 €|
|Vehicle immobilization costs for locating a lost object (max. 4 hours)||40,00€|
|Penalty for smoking inside the vehicle||80,00 €|
|Costs in case of end of rental not respecting the minimum battery level required (range < 10 km)||50,00 €|
|Special cleaning costs in the event of non-compliance with the general conditions - Light cleaning that can be done on the road||40,00 €|
|Special cleaning costs in the event of non-compliance with the general conditions - Intensive cleaning requiring a visit to the washing station||80,00 €|
|Management fees for the end of rental in a paid car park, or in private or underground spaces (no StandBy) - Excluding travel / parking costs||60,00 €|
|Loss or damage to the ignition key or the system holding it||100,00 €|
|Charge for allowing a non-authorized person to drive a car||200,00 €|
|Charge for non-compliance with Terms & Conditions||500,00 €|
|Charge for driving a car out of the country (Italy)||1.000,00 €|
|Charge for credit/debit card validation (new registrations and new cards)||0,01 €|
|Call fare to Customer Service||Local rate|