| Collecting fees for third party expenses, invoices or fines |
Per invoice |
| Costs for damage to the vehicle if the Terms and Conditions have been met |
Up to 1.000,00 € |
| Costs for damage to the vehicle with reduced excess (contractable service), if the Terms and Conditions have been met |
Up to 250,00 € |
| Fee for novice or high-risk driver (age of driving licence, minimum age, driving habits or driver's history in Zity). |
Up to 5,99 €/rental |
| Fees |
| Fee for starting and/or ending a rental in Special Zone (High or Low Demand) |
Up to 5,99 € |
| Fee for starting and/or ending a rental in a Special Zone (Transport Hubs, Zity Authorised Parking, etc.) |
Up to 9,99 € |
| Fee for starting and/or ending a rental during Special Hours (High Accident Rate or High Demand) |
Up to 5,99 € |
| Administrative charges |
| Administrative costs of fines |
20,00€ |
| Claims fees for unpaid bills |
20,00€ |
| File costs in the event of damage (in addition to the deductible in the event of an accident resp / no resp / without a third party) |
35,00€ |
| Operating charges |
| End a rental in the Zone B (special Zone) |
4,99 € |
| Rental fee for users under 21 |
1,49 € |
| Impound costs. Excluding the travel of one of our agents or service provider mandated to pick up the vehicle and get it back on street. |
250,00 € |
| Towing charges for a vehicle in the Service Area |
150,00 € |
| Towing charges for a vehicle outside the Service Area |
300,00 € |
| Travel costs for an operator (caused by the customer) |
60,00 € |
| Vehicle immobilization costs for locating a lost object (max. 4 hours) |
40,00€ |
| Penalty for smoking inside the vehicle |
80,00 € |
| Costs in case of end of rental not respecting the minimum battery level required (range < 10 km) |
50,00 € |
| Special cleaning costs in the event of non-compliance with the general conditions - Light cleaning that can be done on the road |
40,00 € |
| Special cleaning costs in the event of non-compliance with the general conditions - Intensive cleaning requiring a visit to the washing station |
80,00 € |
| Other charges |
| Management fees for the end of rental in a paid car park, or in private or underground spaces (no StandBy) - Excluding travel / parking costs |
60,00 € |
| Loss or damage to the ignition key or the system holding it |
100,00 € |
| Charge for allowing a non-authorized person to drive a car |
200,00 € |
| Charge for non-compliance with Terms & Conditions |
500,00 € |
| Charge for driving a car out of the country (Italy) |
1.000,00 € |
| Charge for credit/debit card validation (new registrations and new cards) |
0,01 € |
| Call fare to Customer Service |
Local rate |
